Unified Communication is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums.
Presence is a key component of Unified Communications. It enables you to find the best person available for live contact, and also shows you the state of the receiver so you can choose the best or richest mode of communications.
Mobility is the ability to communicate using any device no matter where you are.
Unified Messaging is about the integration of e-mail, voicemail, and ultimately video mail, using existing enterprise contact directories as a common database.
Video brings a new dimension to traditional voice calling by letting users "meet" face-to-face with remote individuals from wherever they happen to be.
IP Phone System
ShoreTel's IP Phone System delivers on the promises of Unified Communications by integrating voice, video, IM, and voicemail in one easy to use system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your network. The result is a single-image system across all geographies, with complete feature transparency.
ShoreTel's distributed architecture is ideal for multi-site companies that span multiple locations because voice switches and servers can be located anywhere on your IP network.
ShoreTel's Web-based management interface, ShoreWare Director, can manage and monitor all aspects of your system including IP phones, voice switches, voicemail, and auto-attendant.
Unfied Messaging allows access to voicemail and contacts out of the box with Microsoft® Outlook® integration. End Users can also make use of their calendars to schedule conferences and control handling of incoming calls.
Office Anywhere allows users to temporarily or permanently assign their extension to any office phone, home phone, or even mobile phone, while Mobile Call Manager allows users to place and receive calls and manage their voicemail directly from their mobile phone.
ShoreTel can also interface with other PBX and CRM systems with support for SIP, MGCP, legacy TDM, and integration with Salesforce.com, NetSuite, and Microsoft Dynamics CRM.